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Want the convenience and personalized experience of in-person service without leaving your couch? Our Virtual Branch gives you the freedom to connect with our team however you want, wherever you want.
With the video option, you can speak with a team member face-to-face. You’ll see the team member you’re talking with, and if you choose to turn on your camera, we’ll get to see your smiling face, too!
It’s like a phone call but on your computer! An audio call is a bit more convenient than a phone call, though, because you can navigate around our website while talking to us.
If you’d prefer sending a quick message our way, our team can talk to you instantly through a chat box. It’s like live texting, where you are messaging directly with us – not a computer!
When using our Virtual Branch, you can give the team member assisting you permission to view your screen and guide you through the website remotely. So, if you’re having trouble finding a certain webpage, information, or an application, we can easily take you to the right page!
How To Access the Virtual Branch
See that little bubble on the bottom right-hand corner of your browser window saying “Let’s Chat?” That’s the door to our Virtual Branch! Just click on the bubble and choose how you would like to talk to us. A real member of our GMFCU team will connect with you shortly, ready to give you the answers and help you are looking for.
Common Questions
We’re here to help you, so feel free to ask us whatever question is on your mind. These are just a few examples of what some members have asked us in the past:
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